Legal Status of Order
IT IS
YOUR SOLE RESPONSIBILITY TO READ THE TERMS OF YOUR
ORDER:
1.) It is the absolute sole
responsibility of the BUYER, not International Surveillance Services (ISS) to
ascertain and obey any and all applicable local, state and federal laws in
regards to possession and use of any items in this on-line catalog or any items
purchased through ISS. Please consult with your attorney, and local, state, and
federal laws before ordering any merchandise from ISS.
2.) Body wires, audio
recording equipment and bugging equipment is not available to the public.
Government agencies wishing to purchase these items must submit an official
purchase order request on official letterhead.
3.) By placing an order, the
buyer represents the he/she is of legal age (18) and that any and all products
purchased from ISS will only be used in a lawful manner.
4.) Purchaser assumes all
liability or damage resulting from the use, misuse or unlawful use of any of the
products offered.
5.) BY PLACING YOUR ORDER, YOU ACCEPT
ALL OF THE ABOVE TERMS. SO PLEASE READ THEM CAREFULLY.
WARRANTY: International Surveillance
Services warrants to the purchaser all items sold by ISS to be free of defects
in material and workmanship for a period of 1-Year from the date of purchase.
Our cameras units now come with a comprehensive 1-year warranty! Defects caused
by misuse, abuse, accidents, modifications, negligence, acts of God, tampering,
unauthorized repairs and or other causes beyond the control of ISS are certainly
not covered by this warranty. Most products have an original manufacturers
warranty, which in some cases may be longer than 1-year. In order to activate
your warranty, you must fill out and mail the Warranty Information Sheet that
will be enclosed with your order.
RETURN
POLICY
Satisfaction is
GUARANTEED! If you experience a problem with any item purchased from us, please
give us a call (toll-free 800-895-6745) so we can trouble-shoot the problem.
Most problems can be fixed over the telephone, in a matter of minutes.
We certainly want you to be completely satisfied with your purchase;
however, due to the abuse of our liberal return policy, the following return
policy must be enforced:
Returns for no apparent
reason: We will not accept returns without a return authorization number
issued from our ISS Return Merchandise department. All accepted returns must contain all
original packaging, paperwork and manuals, and in new condition, with the RA#
written on the outside of the box.
Please include a note with your name, order number (if any), and the
reason the item is being returned.
Items must be returned within 7 days of receipt; in working condition and
without defect; are subject to a restocking charge of 20% of the
original purchase price.
Please return products via UPS, FEDERAL EXPRESS, or US Mail, prepaid,
insured, and obtain a tracking number for your protection. ISS is not responsible for lost or
stolen items. ISS does NOT pay for or refund shipping and handling
charges.
Any returns shipped to ISS without a
return authorization number CLEARLY marked on the outside of the shipping box
will be refused.
Exchanges: All return items
must have a return authorization number (RA#). If the product you ordered is not what
you wanted, you may exchange it, upgrade the product for a different one, or
keep 100% store credit. You have 30
calendar days from receipt of order to return it for exchange for another item
or store credit. The full price of
the original purchase will be applied to the new order. Again, the returned item must be new, in
perfect working condition, have all original items shipped, including all
original packaging, paperwork, and manuals. Shipping and handling are not
refundable. If you want a refund, a 20% restocking fee of the original
purchase price will be assessed.
Defective Merchandise: If
your item is defective, we will replace it with the same item at no charge. A call-tag will be issued through Fedex
or UPS and emailed to you after a RA# has been given to you. The call-tag should be placed on the
outside of the box and taken to a Fedex or UPS location for return. All original packaging, manuals, and
paperwork should be included with the item being returned (this includes all
cables, receivers, cameras, etc).
NO
returns can be accepted on custom designed, close-out, or special order items.
If a return is accepted by ISS from the shipper, and after inspecting and
opening the packaging we realize that some items are damaged or missing, ISS may
return the package to the sender or bill your credit card for the missing items.
Limited warranty: All
products have a limited 1 year warranty on parts and labor.
SHIPPING: All shipments are made VIA United
Parcel Service or Federal Express. Reasonable transportation and handling
charges will be added to your order. Unfourtunately, we cannot ship to PO BOX
(route/box addresses in rural areas are acceptable) Next day air, and 2nd day
air service is available at an additional charge.
All of our products are shipped discreetly From "ISS
Corporation". We will NEVER sell any information that you provide to us,
including your email address. NEVER! You are SAFE with us, as we are in the
"PRIVACY" business!
SPY CAMERA QUESTIONS:
Shop where the MAJOR news organizations
and filmmakers shop! Satisfaction GUARANTEED!
ORDER today! All of our
spy cameras are constructed using high-quality, name-brand components.
We do not use cheaper, inferior generic
parts.
